Start, Transfer or Stop Service

Georgia residents and businesses have a choice when it comes to their natural gas providers. Whether you’re just shopping for natural gas or ready to sign up, here are a few places to start:

• Compare rates and plans
• What to expect when starting new service
• Comparing natural gas providers

If you need natural gas service as soon as possible, we recommend calling 877-472-4932 so we can help schedule service quickly. If you sign up online, you can request the earliest available date for new service. Scheduling depends on Atlanta Gas Light’s availability—they're responsible for physically turning your gas on. But we’ll do our best to accommodate your requested date.

If you’re switching to Gas South from another provider, you’ll need to sign up by the 19th for service to begin the first of the following month. Sign-ups completed after the 19th are scheduled to begin service the month after that—so, for example, switching on March 20 means your new service wouldn’t begin until May.

Yes! Gas South serves residential and business natural gas customers in the Atlanta Gas Light service territory. Individual eligibility is based on credit screening, and we never charge deposits. You can learn more about our natural gas rates and plans or sign up for service online. We're also available by phone at 877-332-5442 (for residential service) or 877-270-3790 (for business service). For business customers in Florida, you can get more information by calling our Florida Market Manager at 866-426-2491.

There’s no written contract for residential or small commercial customers, though you do enter an agreement when choosing a fixed-rate plan or OnePrice Plan that requires you to pay an early termination fee if you cancel before your term of service has ended—detailed in our Terms and Conditions. Some large business customers are required to sign a contract when they receive customized pricing.

For customers turning on service in their own name, there’s a one-time connection fee of up to $75.

Yes. Gas South performs a soft credit check on all new sign-ups to determine plan eligibility, but this won’t affect your credit score. If your credit is currently frozen, you’ll need to temporarily unfreeze it before you can sign up. Visit the Equifax website or call 888-298-0045.

Switching natural gas providers in Georgia typically takes 10 to 40 days. Atlanta Gas Light (AGL) processes all market switch requests, and delays may occur.

If you’re switching to Gas South from another provider, you’ll need to sign up by the 19th for service to begin the first of the following month. Sign-ups completed after the 19th are scheduled to begin service the month after that—so, for example, switching on March 20 means your new service wouldn’t begin until May.

• Current Gas South Customers
  If you’re a residential or small business customer, you can request a transfer of service within your online account or by calling 877-472-4932. Large business customers should call 866-549-7903.

• Starting Gas South Service
  We’re excited you’ve chosen Georgia’s highest-rated natural gas provider. To start your service with Gas South, you can sign up online.

If you’re a residential or small business customer, you can request a transfer of service or service cancellation within your online account or by calling 877-472-4932. Large business customers should call 866-549-7903.

For fixed-rate or OnePrice plans terminated before the expiration date, a $150 early cancellation fee applies. Rest assured, you’ll never be charged if you transfer your Gas South service to another location or move to a home where Gas South does not provide service. Business customers will be charged a minimum of $300. There’s no contract agreement on a variable-rate plan—you’re free to choose another plan at any time. There are no additional charges from Atlanta Gas Light to terminate service.