Common Account Questions

First, let us say we're sorry for your loss and understand that this is a difficult time.

If you are a spouse or family member of the deceased account holder and you plan on discontinuing service with Gas South, please send a copy of the death certificate to custcarefax@gassouth.com or 888-994-5233 (fax) with the Gas South account number or service address and your contact phone number. You can also send an approved alternate form of documentation, such as a notice of death, obituary notice, written statement of death from the coroner or treating physician, record of funeral or burial permit.

If you plan on continuing service with Gas South and changing the account holder, please call us at 877-472-4932

If you're an estate executor, please send a copy of the Power of Attorney, Letter of Testamentary or Letter of Administration to Gas South in addition to the death certificate. After we receive the appropriate legal documentation, you can either disconnect the service or continue service in the estate’s name.

You can register your online account immediately after signing up for new gas service. If you're already a Gas South customer, you can register for an online account using your Gas South Account Number and last four digits of your Social Security Number, if you're a residential customer, billing zip code if you're a business customer.

You can change your mailing address, email address, password, and phone number from the Manage Account page with your online account.

If you need to make any other changes, call us at 877-472-4932.

Your email address will only be used to communicate account updates you make, payment and renewal reminders, energy-saving tips, occasional giveaway opportunities and other customer benefits.

We’ll never sell your email address to any third parties.

Please reach out to Gas South at 877-472-4932 to have this information changed on your account.

If you forget your username or password, simply visit the Forgot Password page and we will send you a verification email to reset your password.

Whether you’re wanting to view your bill, make a payment, renew your plan, set alerts or access your customer perks, your online Gas South account is the easiest and fastest way to manage your natural gas and access your exclusive perks. And you can do it from anywhere, 24/7—register your online account in less than a minute.

Gas South Advantage is a complimentary benefit for all Gas South customers. It’s designed to give you more value through exclusive savings, perks and giveaway opportunities, just for being a customer—no signup required. The easiest way to access your benefits is from your online account.

You’ll enjoy savings on home solutions such as protection plans and TV, internet and phone bundles. You’ll also have access to everyday perks like discounts on Atlanta Braves and Gas South District tickets, restaurants and more. Additionally, you’ll have chances to enter giveaways and contests throughout the year. 

The easiest way to access your benefits is from your online account.

Most perks are local to the residential communities we serve, but check your online account for offers in your area. 

Home protection plans help safeguard your home from costly, unexpected repairs. They can provide coverage for repairs that are often not included in homeowner insurance. 

You can learn more and sign up directly through Oncourse Home Solutions. Sign-up is handled by Oncourse, not Gas South.

This program is completely optional and is not required to receive natural gas services from Gas South. By not participating, you will not affect your eligibility for service plans. For more information, please call 833-367-9962.

Reach out to Oncourse Home Solutions at 833-367-9962. Their customer service team is available 24 hours a day, 7 days a week. 

Plans can be canceled anytime by contacting Oncourse Home Solutions at  833-367-9962. You’ll only pay for the months you were covered. 

Contact Oncourse Home Solutions to confirm transfer options. They’ll guide you through next steps. 

Sign up for internet services on the Gas South website. For TV and phone services, call 833-815-0698 (Monday–Friday: 7 am–11 pm, Saturday–Sunday: 8 am–6 pm). 

These services are offered through trusted partners and billed separately from your gas account. 

Contact the service provider directly, as Gas South does not manage these services.