Billing and Payment

When you get your bill each month, you’ll see a lot of information, including your plan details, monthly summary of charges, due date, itemized list of charges and calculations that go into some of those charges. We pride ourselves on being transparent so that you understand how to read your bill.

Yes! You can view your bill online using your free online account. You can view up to 18 months of your billing and payment history.

Standard residential and small commercial customers should expect to receive their first bill within 4 - 6 weeks of service starting with Gas South.

In Georgia, natural gas providers are required to collect this fee on behalf of your utility company, Atlanta Gas Light (AGL). AGL will apply this charge to help pay for the cost of natural gas storage and maintaining natural gas delivery. The amount included on your bill each month can vary depending on the size of your home and natural gas usage.

This fee covers the cost of maintaining your account, including billing, customer service and general account support. For most residential customers, the amount varies between $6.95 and $9.95, based on your credit and location—qualified seniors get a discounted customer service fee of $4.95. For business customers, the customer service fee varies between $6.95 and $9.99.

Every natural gas provider in the state charges a connection fee when you’re having your natural gas turned on. This is true if it’s being turned on for the first time at your new home or if you’re switching from one provider to another more than once in a year. At Gas South, we charge a one-time connection fee for residential and small business customers ($60 to $75, up to $105 for seasonal customers) that will show up on your first bill. If you switch more than once in a year, the fee is $7.50.

The Interstate Pipeline Charge, which applies only to business customers, is a fee for transportation of natural gas through the interstate pipelines from various gas-producing regions to Georgia. It includes the fixed costs Gas South incurs for the transportation and storage of gas.

There are several possible reasons your bill may be higher than usual.

1. You used more natural gas this month (usage varies by season)
2. Atlanta Gas Light's Base Charge varies by month and tends to be higher in the winter months. You’ll see Atlanta Gas Light's Base Charge on each bill monthly as the AGL charges are spread over an entire year rather than when gas is used.
3. If you’re on a variable rate, the rate changes monthly and fluctuations in the market could drive your bill up or down
4. If you recently changed from a fixed rate to a variable rate plan, that will affect your bill amount

This occurs when Atlanta Gas Light (AGL) doesn't provide their base charges to Gas South during your meter read cycle. This can happen according to when you started, switched or stopped service. In rare cases, your bill can look like this when AGL provides a second meter reading for additional gas charges after your normal monthly bill was already created. These types of bills include the AGL Meter Read Charge and gas charges but don't include Atlanta Gas Light's Base Charge or a Customer Service Fee.

This occurs when Atlanta Gas Light (AGL) is unable to obtain a meter reading, the meter reading is the same as the previous meter reading or you recently started, switched or stopped service. These bills will include Atlanta Gas Light's Base Charge, a Customer Service Fee and possibly Interstate Pipeline Capacity Charges (for business customers) but will not include the AGL Meter Read portion or Gas Charges.

Atlanta Gas Light (AGL) offers residential rebates and commercial rebates for water heater conversions, heat pump system conversion or a propane furnace conversion. ENERGY STAR also offers discounts on ENERGY STAR-certified products.

If you have questions about your bill, please contact us via chat, email or by phone at 877-472-4932 (residential) or 866-549-7903 (business).

You should have received a paper copy of your terms and conditions when you signed up. But you can also find a current copy of our Terms and Conditions online. Large business customers with customized pricing should contact our Business Team at 866-512-3129.

You can pay your bill a number of ways—online, by mail, over the phone or even in person. However, it’s worth mentioning that most of our customers prefer the convenient payment options that come with their free online accounts. Among its many helpful features, an online account lets you manage different payment methods like PayPal, Apple Pay, Google Pay and Venmo, for example. And you can even select options like Auto-Pay, which automatically deducts your monthly payment for you, seamlessly.

Yes, you'll get a confirmation number if you use our one-time payment portal, your online account or when you call 877-596-5072. If you're at risk of disconnection, please call us at 877-472-4932 with your confirmation number.

You can find a payment locations (cash accepted) by visiting our site and entering a zip code or address. If you're looking for more convenient ways to pay, here are all the ways to pay your gas bill.

Yes, you can pay your bill by mail. Please mail your payment to:

Gas South
P.O Box 530552
Atlanta, GA 30353-0552

Be sure to include your remittance slip or your Gas South Account Number. We accept checks and money orders. Please allow 5-7 business days for your payment to be posted.

No. If you choose to pay your bill directly with Gas South, you won't pay a payment processing fee whether you are paying by check or credit card.

Yes. Gas South will charge a Payment Cancellation Fee of up to $30 if a payment is cancelled or returned.

In accordance with the Terms and Conditions provided at the time of sign-up or renewal, Gas South charges a late fee if your current charges are not paid by the due date. The late fee is 1.5% on the past-due balance or $10 per month, whichever is greater. There are energy assistance programs available if you need help paying your bill.

Gas South offers residential and small commercial customers pay plans when these customers are unable to pay their bill but will be able to pay it soon. Please contact us at 877-472-4932 to discuss this option. If you're having difficulty paying your bill, you may be eligible for financial assistance. For more information, please visit our Assistance Paying Your Bill page.

Late fees will continue to accrue if your past-due balance is not paid in full by the due date. Past-due balances can lead to service disconnection.

Gas South offers two paperless billing options:

1. You can get a monthly email when your bill is ready. This email will include the most important billing information such as the amount due and due date. An online account is required to access a copy of your bill—registration is free and just takes a few minutes.
2. You can get a paperless bill through your financial institution’s bill pay service. You'll need to contact your financial institution to see if they offer this and request it through them.

In addition to paperless billing, we also offer Auto-Pay that you can select using your online account. Once you do, we’ll deduct your monthly payment automatically, so you’ll never have to worry about missing a payment.

Going paperless is simple! Update it within your online account by selecting Billing and Payments > Bill Delivery. We’ll send you an email each month to the email address we have on file for the primary account holder.

Yes. If you’d like to receive paper bills, you can update your preferences within your online account under Billing and Payments > Bill Delivery at any time.

If your gas has been shut off, you must request to have your service restored. The steps will depend on how long it’s been since disconnection:

• Within 10 days of shutoff:
  You can restore service by paying your past-due balance plus a reconnection fee (up to $60). Once you’ve paid the past-due balance, we’ll work with Atlanta Gas Light to have service restored as soon as possible, though it depends on the availability of their service techs and could take as long as five business days.
• After 10 days:
  You’ll need to sign up for new service—and this will include a soft credit screening and new terms of service.

For more information, review How to Manage Possible Service Disconnections.

Yes. Ten days after your service has been disconnected for nonpayment, your account may be sent to a third-party collection agency for further action. Any unpaid balances over 30 days old on an inactive account may be sent to a third-party collection agency. You will receive written notification when your account has been sent to a third-party collection agency.